You can return any item for a refund / replacement within 30 days of receiving your original order. To return, you need to contact us at firstname.lastname@example.org to get detailed return instructions before sending any products back.
Please note that we are not responsible for the costs of returning the items to us unless we delivered the item to you in error.
All products being returned must be in their original condition with no scratches, dents, or other damage. All original items must be returned, including, but not limited to, antennas, cables, components, manuals, and undamaged packaging.
Before shipping the product, it is required that you send us a picture of the packed box, so as we make sure that the units are in normal condition.
Returns must be placed in an outer shipping box to avoid any damage to the product packaging.
Order number must be precisely written on the outer shipping box.
Tracking number is required after returning the product.
If you received your product damaged, please contact us for guidelines and instructions on how to resolve this issue. This would not be considered a return.
If you’d like a refund for your order but you can’t return it to us for any reason, then a refund for that order will be at our discretion.
Products that were not authorized to be returned or that do not meet any of these terms and conditions may be rejected or subjected to a restocking fee of 20%, at our discretion.
The return process may take from 2 to 6 weeks once we get your package at the fulfillment center, inspect your return and complete your refund.